Refund policy
Returns & Exchanges — We’ve Got You Covered!
We want you to absolutely love your Oh My Stars Apparel pieces! If something isn’t quite right, we’re happy to help make it better.
Eligible Returns & Exchanges
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Full-priced items and orders placed using a promo code may be returned or exchanged.
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You may choose:
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Store credit, or
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An exchange for a different item or size
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Requests must be made within 30 days of receiving your order.
Final Sale Items
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All SALE items are final sale and cannot be returned or exchanged.
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A sale item is defined as any item permanently marked down on our site and clearly labeled “SALE.”
Easy Returns
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Oh My Stars Apparel will provide a return shipping label for all eligible returns or exchanges.
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Once your return is received and approved, an $10 shipping/restocking fee will be deducted from your store credit.
To start a return, please email support@ohmystarsapparel.com.
A customer service representative will respond to your request within 24 business hours.
Please note: We do not respond to emails on weekends or holidays, as our office is closed.
A Few Friendly Notes
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Items must be returned unworn, unwashed, and in original condition, with tags attached.
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Store credit never expires and can be used anytime on our site—yay!
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Oh My Stars Apparel is not responsible for items damaged due to failure to follow care tag instructions. Items damaged due to improper care are not eligible for return or exchange.
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We reserve the right to issue an additional restocking fee for items returned in unsellable condition (including, but not limited to: odor, pet hair, or missing tags).
Order Cancellations
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Once an order has been picked, packed, and shipped, it can no longer be canceled.
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If a cancellation request is made before the order is processed, it may be canceled with a 15% restocking fee.
Thank you so much for shopping with Oh My Stars Apparel 💖
If you have any questions, we’re always happy to help—just reach out! ✨
